Global technical support specialist

Кадровое агентство

JCat

Статус

Вакансия находится в архиве

Условия работы

Город

Санкт-Петербург, м. Василеостровская   –   на карте

Заработная плата

от 55 000 руб.

График работы

Удаленная работа

Условия

- Competitive salary;

- Quarterly bonus;

- Medical insurance;

- Professional development & diverse career opportunities

- Team of young and talented professionals

tags: техническая поддержка, глобальная поддержка пользователей, корпоративные приложения, бизнес-решения

Обязанности

Remote multi-language support for user community of an international business operating in 120 countries worldwide;

- Work in close cooperation with 2 other support hubs, located in Philippines and Mexico;

- Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:

- Global corporate applications (Service-Now, Oracle CRM, Qlik, Concur, SAP S4H etc.);

- Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software);

- Global infrastructure solutions (Teams telephony, Pulse Secure, Microsoft Intune, corporate WAN, LAN and WWAN). [#3145056#]

Требования к кандидату *

Образование

Высшее

Опыт работы

Не требуется

Требования

- University Degree or undergraduate, preferably in Computer science or related areas;

- Upper Intermediate English, other language is a plus;

- IT experience is a plus (MS products, Networks etc.);

- Willing to help,

- Customer-oriented attitude;

- Active Listener able to express ideas clearly;

- Accountable and driving results;

- Able to learn fast;