IT service consultant

Прямой работодатель

ROCKWOOL Russia Group

Статус

Вакансия находится в архиве

Условия работы

Город

Железнодорожный   –   на карте

Заработная плата

По договоренности

График работы

Полный рабочий день

Обязанности

• Manage support calls daily in an efficient and professional manner

• Configure, install, maintain, patch, and troubleshoot desktop related hardware, software, and, peripherals

• Log all incidents and end user requests, identify recurring problems, and provide necessary workarounds, fixes, and resolutions

• Assist with IT Asset Management process and maintain hardware inventory

• Perform other duties as required

Требования к кандидату *

Образование

Высшее

Опыт работы

От 2 лет

Язык

Английский (Разговорный)

Требования

• University Degree Diploma

• Minimum of 1-2 years of technical support experience

• Knowlege in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals)

• Knowlege in Windows XP/7, Office 2010, and other desktop software installation, upgrade, troubleshooting and repair

• Working experience in AD, user and Exchange account administration

• Knowledge of networking, cabling, switching, NICs in order to troubleshoot connectivity issues

• Knowledge of network and multi-function printers

• Strong communication and customer service skills

• Must be able to multi-task

• Must work well independently and in a team environment

• Ability to work in a fast-paced environment